Frequently Asked Questions
Everything you need to know about shopping at Nest & Flowers
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. For fresh floral arrangements, we offer expedited 1-2 day shipping to ensure peak freshness upon arrival.
What is your return policy for home decor items?
We accept returns on non-perishable home decor items within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.
Can I include a personalized message with a gift order?
Absolutely! During the checkout process, you will see a 'Gift Message' field where you can write a custom note that we will print on a premium card and include with your delivery.
How do I care for my live plants and flowers?
Every botanical order includes a digital care guide sent to your email. We also include a printed care instruction card inside the box to help your greenery thrive.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we only ship within the United Kingdom and the United States. We are working on expanding our logistics to reach more countries in the near future.